Jiri’s lectures at the itSMF conferences is regularly ranked among the best rated, thanks in particular to his pragmatic approach and the practical applicability of his advice. In his performances, he has enjoyed his rich experience both from his 30 years IT experience, 20 years in the field of ITSM, and from his extensive lecturing and lecturing activities: he is the author of more than five dozen conference papers and articles and many dozens of public and corporate courses and seminars that have been attended by several thousand listeners