Agenda

Thursday 26. 1. 2023, Hall 1, 08:45 - 09:00

Thursday 26. 1. 2023, Hall 1, 09:00 - 09:30

The session covers key challenges for organisational change management and the related ‘worst practices’ that often stop us from achieving the benefits of change initiatives. We will be discussing people and technology, rules and empowerment, plans and guesses, simplicity and complexity. We will wrap up the session with experience-based recommendations for what to change to make the change happen.

Přednášející

Kaimar Karu

Thursday 26. 1. 2023, Hall 1, 09:30 - 10:00

What are the biggest (recurrent) failures in IT management we have seen the last 20 years? And why did our maturity not significantly improve? We seem to fail a lot and not learn ! 

This presentation is about all the things that typically have failed and still continuous to go wrong in IT Service Management. Despite all investments in new practices (e.g. DevOps, SAFe, ITIL 4, Agile development, SRE), new tools (e.g. CICD pipeline, observability, AIOps, modern ITSM systems) and new technologies (cloud, containers, micro-services, …).   

This presentation explores all biggest recurring failures in IT management, and captures the learnings and potential solutions to fix these for once and for all. Really? Yes ! 

These are just some examples of what will be covered: 

• The CMDB is failing : Why is the CMDB never up-to-date?  
• No integrated service catalogue: Why do we still not have a solid catalogue of all our services and applications? Why are we even still debating of what a service actually is (or a product or an application)? 

• Technology debt: Why can’t we keep up with technology life cycle changes resulting in technology debt and risks? 
• Failing monitoring:  We have plenty of monitoring tools, but we still rely on end-users to report issues ! 
• No visibility of work in IT: Now we have agile backlog tools and Kanban boards, but still no visibility of what everyone is doing ! 
• Communication with business: Still no clue what IT is doing for the business and how it adds value.
   
• No cost transparency: Still no insight on cost of an IT service based upon actual consumption?  

• Overload: Everyone is busy and still no time to resolve problems and continuously improve.  
• No traceability of actual value delivery: Why can’t we track actual value delivered by all initiatives, projects and epics? 
• SLA reporting: Why does it still require a lot of effort to reporting upon our SLA performance?  
• Compliancy: Why does it take so much effort to ensure and report compliance?  
• And many more will be covered 

Thursday 26. 1. 2023, Hall 1, 10:00 - 10:30

This presentation dances around the conference’s main themes: graceful failure, high-velocity IT, value streams, and digital products. It offers some touchpoints that other presentations may explore in more detail. It draws on the presenter’s books (ITIL 4 High-velocity IT, Reflections on High-velocity IT, and Reflections on Product to Product) some white papers he (co)authored (DASA’s The Business Value of DevOps, and IT4IT’s The IT Operating Model), and several of his LinkedIn articles. 

Graceful failure: Dave Snowden’s Cynefin sense-making model and Richard Cook’s How Complex Systems Fail paper help us survive in an intrinsically imperfect and unpredictable world. 

High-velocity IT: the ITIL 4 High-velocity IT publication, that the presenter wrote emergently with 22 co-authors, explores many useful non-IT topics including ethics, design thinking, safety culture, working in complex environments (based on Cynefin), and lean culture. It is based on lean, agile, resilient and continuous ways of thinking and working, and is aimed at the co-creation of valie together with the service recipients. One of the author’s favourite parts is the five objectives, which he has now expanded to six. These help us decide on our highest improvement priority. 

Value streams: this is also explored in ITIL 4 High-velocity IT, and in other of the presenter’s publications. In Reflections on Product to Product, he extends the scope of Mik Kersten’s Project to Product book. He makes the case that most organization’s value streams stop too early, at the provider’s door. They have provided a great car, but until it is driven well, and in the right directions, no value is realized. So, who is responsible for ‘product usership’? This is also a good opportunity to share some thoughts about how IT services are experienced. This part will refer to ITIL 4 Drive Stakeholder Value and two related white papers, and the presenter’s thoughts on Experience-dominant Logic. 

Digital products: this is a good ‘hook’ for an exploration of how IT work is organized when dealing with digital products as opposed to traditional internal IT services. The IT4IT white paper The IT Operating Model will be referenced. 

Přednášející

Mark Smalley

Thursday 26. 1. 2023, Hall 1, 11:20 - 11:45

Clouds resiliency: what is resiliency? Why resiliency is important? What are disruptive technologies and what is their impact on the business? What the business can do to succeed in the cloud journey?

Přednášející

Valentin Lazarov

Thursday 26. 1. 2023, Hall 1, 11:50 - 12:15

What does DevOps actually means for your technicians? Should we put unix, linux guys together with developers and all problems are solved? Why developers tend to use public clouds when they can choose? How should we transform our teams, processes and motivate employees to deliver or help to deliver this cultural change. What are key factors for successful DevOps implementation?

Přednášející

Jiří Snopek

Thursday 26. 1. 2023, Hall 1, 13:50 - 14:15

The use of biometrics and an airport offers many opportunities. The current travel process is full of ID and tickets checks. Causing more stress for already stressed passengers.   

Access with biometrics is a good idea, that creates energy with everyone. But what is next? The Board wants a “complete design” and “detailed project plan”. They want to include all stakeholders; Airlines (not one, but more than 50) all departments in the Airport, the border control police and the government. So many stakeholders, all with their own requirements. And who owns the passenger data. The Airlines, believe is them, as they bring in the clients?  Or the airport, we are talking about access on their premises. A supplier that says it is “nice have to agile processes”, but they need a “proper design” before they will develop anything as we are dealing with biometrics. And last, but not least, the data privacy departments telling us that using your biometrics for access is something that is now allowed…  

All ingredients to fail “very slow” and “very big”.  And that is what happened all over the world. The travel industry failed big and slow, causing long queues. The solution – Fail fast and gracefully. Work with one stakeholder and one process a time. Failure is needed, to show we are all wrong. And that we need to our change our current way of thinking to achieve a new result. A presentation that shows the only way to really change is to realize we are all wrong. 

Přednášející

Albert Van Veen

Thursday 26. 1. 2023, Hall 1, 14:20 - 14:45

It is hard to imagine serious business transformation without solid digital component nowadays. So called “IT projects” are in fact more “business projects” than ever, not only bringing new technology, but also significantly impacting users’ Ways of Working. One needs to accept that the success of such projects depends on adoption and usage of new solutions as much as on the technology we implement. Thus, the capability and competency to manage organizational change can make or break IT projects. 

• how to make such projects successful, 
• how to make users following new Ways of Working 
• how to align them with company corporate culture 
• how to shape the culture, if needed? 

These are samples of challenges to be addressed during this speech, based on widely used Prosci research in Change Management and based on speaker’s experience of 20 years of projects implementations. 

Přednášející

Krzysztof Ogonowski

Thursday 26. 1. 2023, Hall 1, 15:05 - 15:30

Going through different types of companies, projects, and contracts, I am sometimes surprised by a black-and-white view of the approach to delivery. There are supporters of project management, agile fans, product warriors, and we must remember defenders of process-oriented strategies. 

Let’s look at the Cynefin – framework, which can help us abandon the holy war and use the most effective technique for each case of delivery. 

Přednášející

Lucie Nová

Thursday 26. 1. 2023, Hall 1, 15:35 - 16:00

Let’s think together about how to set the optimal conditions for innovation, transformation or perhaps “just” effective cooperation. Whatever we require of our teams must be consistent with how we behave ourselves. Hence we should apply an enabling leadership style that supports independent thinking, creates a sense of responsibility and the associated growth on both personal and organizational level. Finally, I‘ll show you a practical example of what full-fledged and high-quality feedback looks like. 

Přednášející

Tereza Křetínská

Thursday 26. 1. 2023, Hall 1, 16:05 - 16:30

Traditionally, we have been focused on best practices. Now, it’s time to address worst practices and lessons learned. I will share a few stories from our local and global customers in the Czech Republic. You can hear the lessons they have learned from projects and programmes which were/are a part of the Digital Transformation in these companies.

Přednášející

Patrik Šolc

Thursday 26. 1. 2023, Hall 1, 16:45 - 17:15

Last year I presented ‘The Shiny New Thing that Really Helps’ (SNTTRH), revealing the 5 key reasons we fail ‘Frequently’ and ‘Consistently’ when we adopt shiny new frameworks and solutions. Since then I have presented The SNTTRH  to thousands of organizations around the World, gaining feedback, identifying shocking discoveries revealing what we need to do more ‘Frequently’ and ‘Consistently’ if we are to succeed.  

This session will reveal the shocking discoveries gained from feedback and surveys and will give tips to improve the chance of transformation success. 

Strategic fit 

Strategic goals are always known and are cascaded top-down and left to right through the organization to drive decision making and prioritization mechanisms. 

We measure the outcomes achieved (in relation to strategic goals) from all IT investments and initiatives. 

We have formalized governance mechanisms (e,g COBIT, ISO38000) that ensure decision making and priority mechanisms help deal with conflicting business priorities and demands. 

Our governance mechanisms ensure that our portfolio of IT initiatives are balanced between innovation, risk and improvement work.  

Leadership 

We have leadership development programs in place to develop skills needed to manage culture and behavior change 

Managers are committed to the behavior and culture change, by creating safety, fostering feedback and ensuring time is reserved for teams to learn and improve  

Culture 

We have defined and widely known corporate values and principles and have translated these into the behaviors that represent our new culture 

We apply practice, coaching and open feedback to help embed new behaviors into the organization. 

Skills 

We have a formal approach to ensure that people know the goals, the problems we need to solve and the expected behaviors we want to learn when they go onto training.  

We have mechanisms in place to measure that new behaviors are being applied after a training course and that business outcomes are being realized by applying these behaviors.  

With ‘best practice franework’ training we ensure end-to-end representation in training courses to help foster collaboration, break down silos and create better understanding and buy-in.  

Continual improvement 

Continual improvement is applied top-down and left to right through the organization and is seen as a strategic capability. 

Time is reserved for people to continually learn and improve and improvement suggestions are prioritized and followed up on. 

Přednášející

Paul Wilkinson

Thursday 26. 1. 2023, Hall 1, 17:55 - 19:50

Thursday 26. 1. 2023, Hall 2, 11:50 - 12:15

The concept of service has already taken root in medium-sized Czech companies. Some develop it, others provide it, others support it so customers can consume it. No matter where you are in any part of the chain, most of you are calling for IT acceleration, automation and collaboration. But only those who get the cloud and tools right will stay in the market. Optimization and automation will bring about a change in corporate culture that will become more lucrative for applicants. The others will just try to catch up. Let’s take a closer look at the topics that accelerate IT and in less than half an hour we will discuss the two concepts of SRE and DevOps, supplemented by “takeaway” summaries and steps leading to the transformation to a faster tomorrow.

Přednášející

David Alimov

Thursday 26. 1. 2023, Hall 2, 13:50 - 14:15

The introduction of agile methods, DevOps or ITIL practices into the real practice of end users is often abstract, and the product or technology is the only thing that the end user encounters on a daily basis and what is “tangible” for him in practice. We will show what the real use of Atlassian products looks like in practice for the areas of Agile, DevOps or ITIL

Přednášející

Martin Kasík

Thursday 26. 1. 2023, Hall 2, 14:20 - 14:45

Presentation will cover the largest mistakes the company did during the digital transformation – passing to agile methodologies. For most of them there has been made a final learning and some corrective action afterwards. There is a belief that companies are managed by people and these are making mistakes, this is quite normal. But the most important is to have leaders being able to confess mistake and decide on corrective actions 

Přednášející

Vladimír Kufner

Thursday 26. 1. 2023, Hall 2, 15:05 - 15:30

Projects and traditional organizational structures in IT departments are no longer sufficient. Therefore we turn with hope to product-oriented approaches. For example, DevOps brings the concept of “cross-functional/product-oriented” teams, which solve the shortcomings of traditional organizational structures. Will these DevOps teams perform better than traditional IT teams? The goal of this presentation is to explain in simple terms how DevOps teams work from an organizational perspective and to give listeners space to think about whether DevOps teams can be a solution for their organizations as well.

Přednášející

Ludmila Vráželová

Thursday 26. 1. 2023, Hall 2, 15:35 - 16:00

The network of reality, or rather its true description, will make it possible to connect seemingly unconnected and often conflicting entities that are in every company or institution. Their mutual communication is hindered by the protection of their own sandpits. The web of reality shows a picture from which emerges a common goal for these entities. What benefits result from this, what must be done to fulfill the common goal? We will search and find answers to these questions. It’s not difficult, it’s just necessary to change the points of view a little and also a little thinking. 

Přednášející

Aleš Špidla

Thursday 26. 1. 2023, Hall 2, 16:05 - 16:30

Fail quickly, but with grace – which personalities will it definitely do? For those who have personal charm, their behavior, acts, their own charm, they can gain others, those independent, optimistic, without barriers, straightforward, full of energy, ideas, simply communicative. Will our manuscript reveal it? What does our small or large font mean, its inclination, arches, tips, threads, narrow or wide letters, manuscript connected or separate?

Přednášející

Věra Škultétyová